Frequently asked questions
Are Aussie Nature Store products made to order?
Yes. Most Aussie Nature Store products are made to order, which means production begins after your order is placed.
Rather than holding large quantities of pre-produced stock, we work with specialist production partners who create and print our pieces as they're ordered.
This allows us to offer a thoughtful and varied collection while avoiding the need to hold unnecessary inventory.
Because your piece needs to be produced before it can be dispatched, please allow for both production time and delivery time when placing your order.
You'll find relevant information on individual product pages so you know what to expect before purchasing.
Where are the products made?
Aussie Nature Store is an Australian brand based in Brisbane, Queensland.
Our collections, concepts and artwork direction are developed around our love of Australia's wildlife, landscapes, places and everyday experiences.
We work with specialist production partners to manufacture and print our products. Depending on the product and your delivery location, your order may be produced at different facilities.
This production model helps us create products closer to demand and means we don't need to keep large quantities of every design sitting in storage.
Where appropriate, individual product pages provide additional information about materials and production.
How long does it take to made my order?
Because most of our products are made to order, there is a production period before your parcel is dispatched.
Production times vary depending on the product and production facility, so please check the individual product page for the most relevant estimate.
Once your order has been produced and dispatched, delivery time begins.
If you're ordering for a birthday, holiday or special occasion, we recommend allowing a little extra time.
How much does shipping cost?
Shipping costs are shown at checkout before you complete your purchase, so you can see the applicable delivery charge before paying.
Shipping costs can vary depending on your order and delivery destination.
We currently offer free standard shipping on Australian orders over $150.
If you qualify, the available free-shipping option will be shown at checkout.
For full information, please see our Shipping Policy.
Do you ship internationally?
Yes. Aussie Nature Store welcomes customers from beyond Australia.
International shipping availability and costs depend on your destination and will be shown at checkout where delivery is available.
Please keep in mind that international orders may take longer to arrive and may be subject to local customs, duties, taxes or import charges. Where applicable, these are the responsibility of the customer.
Please see our Shipping Policy for current international delivery information.
How long will delivery take within Australia?
Estimated production and Australian delivery timeframes are provided on our individual product pages and in our Shipping Policy.
These are estimates rather than guaranteed delivery dates. Delivery can occasionally be affected by your location, carrier delays, peak shopping periods, public holidays or other circumstances outside our control.
Once tracking is available for your order, you'll be able to follow its journey to you.
May some of my products arrive separately?
Yes, from time to time your products may arrive in more than one parcel.
Our range includes different types of products, and they may be produced at different specialist facilities. If you order several items - for example, a T-shirt and a mug - they may occasionally be produced and dispatched separately.
This means you may receive more than one parcel and tracking notification for the same order.
Can I change or cancel my order?
Because our products are generally made especially for you after you order, production will begin shortly after you place your order.
We'll always do our best to help if you've made a mistake, but once production has begun we may not be able to change or cancel the order.
Please check your product choice, size, colour and delivery details carefully before completing checkout.
Can I exchange an item if I change my mind?
Because most of our products are made to order specifically for each customer, we can't accept returns or exchanges simply for change of mind, including ordering the wrong size or colour.
That's why we encourage you to read the product details carefully and check our size guides before ordering clothing.
Please see our Returns & Refunds Policy for full details before purchasing.
What if my order arrives damaged, faulty or incorrect?
Please contact us as soon as possible if something isn't right.
Send us your order details and clear photographs of the item and packaging so we can understand what has happened and help resolve the issue.
If an item is faulty, damaged or incorrect, we'll work with you in accordance with our Returns & Refunds Policy and your rights under Australian Consumer Law.
Please don't return an item before contacting us, as we'll first need to provide the appropriate next steps.
How do I choose the right size?
All our apparel products are offered in a classic fit, but sizing can feel different depending on how you like to wear your clothes.
We strongly recommend checking the Size Guide on the product page and comparing the measurements with an item you already own and like the fit of.
Choose your usual size for a classic everyday fit, or consider sizing up if you prefer a more relaxed or oversized look.
Because our clothing is made to order, taking an extra minute to check the measurements before ordering can help avoid disappointment later.
How should I care for my Aussie Nature Store product?
Care instructions vary depending on the product.
You'll find specific Care Instructions on each product page, whether you're buying a T-shirt, mug, candle, beach towel, tote, mouse pad or journal.
Following those instructions will help keep your product and its artwork looking their best for longer.
Will the colours look exactly as they do on my screen?
We work hard to represent our designs and colours as accurately as possible, but some variation is normal.
Colours can appear slightly different depending on your screen settings, device and the material or printing method used for the finished product.
There can also be minor variations between individual made-to-order pieces.
We think these small differences are part of the nature of producing physical objects from digital artwork, but please contact us if you believe there is a genuine problem with your order.
Are Aussie Nature Store designs original?
Yes! Aussie Nature Store collections are created and curated specifically around our brand's interpretation of Australian nature, wildlife, places and everyday life.
Our three collections explore Australia in different ways:
Fragments of Nature celebrates discovery, colour and the wonder of the natural world.
Echoes of Australia draws on memory, nostalgia and the places and moments that stay with us.
Modern Habitat brings nature into contemporary everyday life through pieces designed around comfort, balance and connection.
Rather than simply putting an image on an object, we want each design to begin with an idea, place, creature, memory or feeling - and give you something of that experience to take into everyday life.
Does “Australian inspired” mean the products are made in Australia?
This really depends on where are you ordering from - and we want to be clear about that.
Australian inspired refers to the inspiration behind our brand and collections: Australia's landscapes, wildlife, places, colours and everyday experiences; and the fact that all designs are created in our studio in Brisbane.
Our products may be manufactured and/or printed by production partners in Australia or overseas, depending on the particular item and fulfilment requirements.
We believe customers should be able to distinguish between Australian inspired, Australian designed and Australian made, so we won't describe a product as Australian made unless that particular product genuinely meets the relevant requirements.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
What is a Little Explorer Challenge?
Our children's range takes the same idea and makes it more playful.
Little Explorer Challenges invite children to notice, discover, imagine, move and explore the world around them.
A challenge might encourage them to look for signs of wildlife, invent an outdoor game, listen for different sounds or imagine themselves exploring beneath the ocean.
They're deliberately simple. No special equipment, complicated instructions or screens required.
Our idea is: Notice. Discover. Protect.
Because curiosity is one of the best places for a lifelong connection with nature to begin.
Do you work with tourism operators, destinations and organisations?
Yes — we'd love to.
Aussie Nature Store works with tourism operators, attractions, accommodation providers, visitor centres, parks, destination organisations and other businesses or organisations looking to turn a place, experience, story or sense of identity into thoughtfully designed products.
We can develop tailored product collections inspired by your destination, wildlife, landscape, visitor experience or brand - from apparel, mugs and totes to journals, homewares, gifts and other keepsakes.
Our approach goes beyond simply placing a logo on a product. We look at what makes your place or experience unique and memorable and explore how that feeling can be translated into products visitors genuinely want to use, give or take home.
Depending on the project, we can work with your existing brand and imagery or develop concepts specifically for your organisation, with consideration given to your audience, location and retail environment.
How can I contact you?
We'd love to hear from you.
If you have a question about a product, an existing order or anything else relating to Aussie Nature Store, please contact us through our Contact page.
If you're contacting us about an existing order, please include your order number so we can help you more quickly.